Training / Merchant Support

Merchant Support Center

About Us

Rely on an Industry Leader

Helping you keep your business running smoothly is our top priority. Our online Merchant Support Center offers insight to recent industry trends and information, provides training tools to assist you with using your processing systems, and includes links to a variety of Customer Service tools and forms.

In addition, our Customer Support team is ready and waiting for your call twenty four hours a day, seven days a week. Click here to contact us.

Chargeback and Fraud Prevention Services

Chargeback and Fraud Prevention Services
Merchant Services works diligently to minimize chargebacks and fraudulent activity on your account. When a threshold on your account is triggered, a member of our Risk Mitigation Team reviews the transaction for your protection. This sometimes includes partnering with the credit card issuing bank, as well as with your customer. Learn More

PCI Data Security Standards

PCI Data Security Standards
In 2004 the Payment Card Industry Security Standards Council, a regulatory body for the credit card industry, launched a new security initiative referred to as the Payment Card Industry (PCI) Data Security Standards (DSS). The PCI Data Security Standards were developed by the major card brands – Visa, MasterCard, American Express and Discover – in an effort to address the rising number of identity theft cases and to ensure the protection of your customers’ personally identifiable information. Learn More

Data Protection Program

Data Protection Program
Merchant Services has partnered with a number of data security companies to develop an enhanced and comprehensive Data Protection Program for your business. Protecting card holder data is critical to us, so we’ve created a user-friendly, low-cost program that not only assists you with your annual audit responsibilities and provides a step-by-step explanation of the compliance and reporting process, but also provides you with breach coverage of up to $100,000. Learn More

PCI Toolkit<sup>®</sup>

PCI Toolkit®
The PCI Toolkit® is an interactive, online system that provides the educational tools necessary to complete PCI compliance quickly and accurately. The program intuitively guides you through a Self-Assessment Questionnaire (SAQ) that all merchants are required to perform annually, to identify the needs specific to your business. This is one of the easiest, most user-friendly programs available on the market.  Learn More

Data Breach Coverage

Data Breach Coverage
The Data Breach Coverage Plan protects each merchant account for up to $100,000 in the event of a suspected or actual data breach. In 2009, 143 million personal records were compromised by data theft—and that number is expected to grow exponentially in the coming years. Our program covers audit and card replacement costs as well as state, federal and card brand fines. Learn More

Breach Reporting™

Breach Reporting™
Our comprehensive Breach Reporting provides mandatory reporting of compromised Personally Identifiable Information (PII) and answers the critical business need for swift and thorough response to a suspected or actual data breach.A breach or theft of PII could lead to what is better known as identity theft. Identity theft is the number one concern among consumers in the United States. For businesses, such a threat may lead to business reputation loss, civil fine or criminal prosecution. Learn More

PCI DSS Frequently Asked Questions

PCI DSS Frequently Asked Questions
We’ve compiled some of the most frequently asked questions regarding Payment Card Industry (PCI) Data Security Standards (DSS), PCI compliance, Personally Identifiable Information (PII), reporting requirements, and our comprehensive Data Protection Program.  Learn More

Merchant Training Center

Merchant Training Center
Cutting-edge equipment and state-of-the-art technology keep you at the forefront of the marketplace. This section is dedicated to providing training materials and quick reference guides to help you and your employees effectively operate your processing systems. Learn More

Merchant Club

Merchant Club
Take the worry out of credit processing. Equipment can be expensive and if your terminal goes down waiting for repairs could set your business back days, if not weeks and could result in significant revenue loss. Learn More

Instant Online Quote

Get a customized quote and a merchant account application within minutes! No obligation whatsoever and it’s FREE!
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Free Rate Comparison!

Already processing credit cards or just getting started? Contact us today to get a FREE cost comparison prepared specifically for your business!
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